*(Our guarantee is based on our ability to process orders in time for our couriers to ship items standard ground within the stated guarantee. Average processing time is within 10 business days from payment received to item received.)
This is the time frame that we feel is acceptable for all deliveries within the continental U.S.
Individual situations that extend delivery time past this guarantee may be reviewed with a member of our management.

Although we, Top Gun Customz, hand pick each manufacture for their quality and craftsmanship, we do understand that even the best business practices may still allow a faulty item to pass through. If this rare occasion falls into your purchase, we apologize. If you (the customer who purchased products from Top Gun Customz) have any issues or problems with the product not working or functioning as intended, our Customer Service Representatives want to help. All purchases through Top Gun Customz, do retain all manufacturer’s warranties. Please contact us and provide your order number, what product is defective and a brief description of the problem. We will happily contact the manufacturer of your product and obtain an RGA number. This is the returned goods authorization number needed by the manufacturer to recognize what is being returned and why.

You (the customer) may be asked to ship the product back to the manufacturer via your choice of carrier, or to provide photos of the damaged of defective product. Please retain your tracking information so you can confirm delivery receipt at the manufacturer. Once the manufacturer determines if the product is defective, they will advise you, the customer, of their findings and process the warranty claim accordingly. Each manufacturer has their own set of rules regarding returns. Please contact us and we will confirm their policy with you.

All above information has been stated to provide some understanding to the process involved in fulfilling a warranty claim. Top Gun Customz will adhere to all policies and procedures produced by the manufacturers whose products we carry and sell. No statement here will at anytime overwrite the policies or procedures provided by said manufacturers.

Top Gun Customz Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data
Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected - Order Forms
All personal content pertaining to orders that is provided by you the buyer is fully managed, maintained, and protected by our order management provider, Market Place Advisor. No personal content will ever be collected by us from any other servers. Market Place Advisor, is maintained daily by "Hacker Safe". A well renowned company who protects against identity theft and credit card fraud. With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at support@topguncustomz.com with your request.

Information Correction or Removal
If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at support@topguncustomz.com with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.

Lifetime Warranty

All Road Armor products are warranted to the original purchaser at the time of purchase and for the lifetime of the product after the purchase date against any structural defects. We warrant to you, the original purchaser, that our products and all parts and components are free of defects in material or workmanship. The word "defects" as used in this warranty is defined as any imperfections which impair the use of the product for which it was intended. Our warranty is expressly limited to the replacement or repair of such products and components, and Road Armor will have a reasonable amount of time to remedy said defect. This warranty applies under conditions of normal and proper use. The warranty does not cover defects caused by improper assembly or disassembly defects occurring after purchase due to intentional damage, product modifications, and exposure to the elements, misuse, abuse or negligence and labor or assembly costs. Road Armor will warranty the powder coating for a period of 90 days from the ship date. After the 90 day period Road Armor will not warranty the finish of our products due to exposure of natural elements, and normal wear-and-tear.

All implied warranties, including the warranty of merchantability shall not extend beyond the duration of the written warranty stated above. This warranty is non-transferable. Road Armor's liability is expressly limited to the costs of material for repair or replacement of defective goods and in no event will Road Armor be liable for incidental or consequential damages resulting from use/miss-use of the product.

Any claims made under this warranty must be accompanied by the original damaged product, and written description of the damage and how it happened, and a copy of the original invoice at the time of purchase. The customer is responsible for all shipping charges in warranty claims. Once the warranty claim is approved Road Armor will fix or replace the product at no additional charge.

All standard orders require payment in full at the time of order unless arranged otherwise with sales crew. Payments may be made by VISA / MasterCard / American Express. Thirty Percent (30%) of the order is non-refundable. Products ship standard truck freight. All lead-times quoted at the time purchase are subject to change without prior notice after the sales transaction has taken place.

Any custom work i.e. (Logo deletion, etc.) requires an up-front 100% payment. Custom orders are non-refundable.

All Orders purchased under a sales promotion will have the following sales terms and agreements applied:

• Any cancellation prior to shipment will have a 50% cancellation fee of the full retail price of the product.

Before you sign for the shipment, inspect all cartons for visible damage and note it on the bill of lading. Even if no exterior damage is visible, open all packages immediately and inspect for damage or shortages. We cannot be held liable for any shipping related damage after you have signed for the shipment. If you find that damage was done, immediately note it on the BOL and notify the delivery person for the freight company to start a claim and request an inspection. They will pick up and return the product to us for replacement. You must repackage all the items the way you received them with all packing and crating materials in place.

If there was a problem with the configuration of the product versus what was ordered do not sign for the product at all. Contact us immediately. If you sign for the bumper you have 48 hours to contact us so that we may schedule a pickup in order to ship the bumper back to rectify any problems.

• The Return must be scheduled with us within 7 days of your original receipt of the order.
• The products must be returned in new, resalable condition.
• You must include all packaging materials.
• Packaging materials must not be torn or damaged.
• You must pay any return shipping expense.

Display the RMA # prominently on the outside of the unit to avoid delays to your refund. Upon receipt of the returned merchandise and in good order in accordance with the above and within 7 days of original delivery. Road Armor then has 14 business days to inspect the unit after delivery at which time we will issue credit to your charge account if all of the above are met.

Will be processed no later then 21 days from the date of request of cancellation from customer; they will be paid no later then 30 days from the date of being processed. All refunds will be by company check.

At Road Armor we are driven to consistently build the highest quality products, to push the envelope to develop the most advanced designs, to produce products that are flawless in fit and finish, to provide our customers with ease of installation, and to constantly promote outstanding customer service.

When you drive your truck, you're showing pride for the model truck you own. That's why we develop our products to compliment the unique style of each truck model. Our new generation Stealth product line is the latest in advanced concept design and again sets the standard for others to follow.