:: Top Gun Customz - Company Policies :: |
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All standard shipping guaranteed with-in 10 business days. (Continental 48 states only)* |
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We do not ship to P.O. Boxes. |
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Additional shipping fees do apply to Alaska, Hawaii, and ALL other Countries. You MUST contact us prior to ordering, for an exact shipping quote to any destination outside the continental U.S.A. (1-865-681-3008).
We do not ship outside the continental U.S. without a previously written shipping quote. |
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Prior to beginning your install, please verify that you have received all items ordered. |
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There is a 15% restocking fee on all returns. |
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No returns after 30 days. |
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Top Gun Customz will not accept checks in any amount over $2,500.00. Any order totals that exceed this amount will have to be paid for by Money Order, Credit Card, Certified Bank Check, PayPal, or Cash at our business location. |
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As
Check Collect (Disclaimer): RETURNED CHECKS will be processed Electronically for check
amount plus
State allowed fees. |
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Order
cancellations before shipment will result in a minimum fee of
5% of total invoice to offset all processing fees.
Other fees that may affect your cancellation are any eBay or
Paypal fees associated with your purchase. |
:: Installation, Alignment, Tire & Wheel Mounting, Balancing - Policies :: |
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All installs require a 50% deposit of total labor amount at the time of, or in advance of scheduling the work. |
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All installs requiring an alignment will be charged the base rate of the alignment plus any cost in addition to the alignment that are necessary or required to complete alignment as close to specifications as allowed by lift kit size, tire size or wheel size. |
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Our alignments are performed by outside professional alignment businesses at their respective locations. |
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All Tire & Wheel mounting and balancing are performed by outside professional businesses at their respective locations. Any mounting and balancing are charged according to the tire size, wheel size and amount of labor required to balance the tire to specifications. Not all Tires and Wheel combinations will balance to a factory ride. Consideration has to be taken regarding size and type of tire. Many large aggressive type tread tires to not always balance to a factory type ride. |
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Any cancellation of the install services, once they are scheduled, will warrant a 20% cancellation fee based on the total amount of install charge. This cancellation fee is in addition to the other policies as written and noted on our website.
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*(Our guarantee is based on our abitily to process orders in time for our couriers to ship items standard ground within the stated garantee. Average processing time is within 10 business days from payment received to item received.)
This is the time frame that we feel is acceptable for all deliveries within the continental U.S.
Individual situations that extend delivery time past this guarantee may be reviewed with a member of our management.
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